We're here to help

Just lay your questions on us. We'll try our best to make you happy.

How can we help?

FAQ

Ordering

Q: How can I change or cancel my order?

A: Since we want to send your items to you as quickly as possible, we are generally unable to make changes to an order after it's been placed. However, you can send an email to support@babycozy.com to check the status of your order

Q: The product I ordered doesn’t fit. What can I do?

A: you can check RETURN & EXCHANGE

Product & Sizing

Q: How do I know what size diaper to get for my baby?

A: Check out our size chart here.

Q: Why is my baby's diaper leaking?

Because babies come in a lot of shapes and sizes – hence, the standard small, medium and large don’t fit all body types. At BabyCozy, we measure a great many babies' legs, bottoms and waists to find out the best possible fit. Sometimes leaks happen because of folded waist or leg cuffs. Running a finger around the waist band and leg cuffs can help prevent ill fit. It's also not uncommon leakage is caused by weak asorption. If your baby is close to the upper end of the weight range of the diaper you're currently using, you might want to go for next size up as there is more absorbent material in larger diapers. For more about the causes and treatment of diaper leak click here.

Q: What causes diaper rash?

Sadly, diaper rash is very common because baby's skin is highly sensitive, and every baby falls prey to nasty rashes eventually. Changing the diaper promptly after it gets wet or soiled is the most effective way to prevent diaper rash. For more about the causes and treatment of diaper rash click here.

Q: Are there chemicals in BabyCozy that can cause chemical burn?

No. BabyCozy diapers are made from ingredients that are thoroughly tested (never on animals) and proven to be safe. The ingredients we use are common in most diapers.

Q: How often should I change my baby's diaper?

Nоrmаllу, diареrѕ should bе сhаngеd еvеrу 2-3 hours. Thе numbеr of times a baby's diaper needs tо bе сhаngеd is nоt ѕеt in stone. But you should know that сhаnging baby's diaper whеnеvеr it'ѕ wеt or mеѕѕу hеlрѕ рrеvеnt irritаtiоn and diареr rash. For more information about diaper change click here.

Q: What is the scent of these BabyCozy wipes?

Our wipes have a tinge of fresh coconut scent, great for covering the smell of poop and urine. We always hope to help make your baby care routine an enjoyable and stress-relieving experience.

Q: Are BabyCozy wipes safe for my newborn baby?

BabyCozy wipes are made of 100% natural plant fiber and it has zero Chlorine residue. They have been tested to ensure they do not cause allergies or skin irritation. So they are very safe and gentle even for newborn's skin.

Q: Are these wipes flushable?

No. Our baby wipes are thick, gentle and are not designed to be flushed.

Q: How does pH affect my baby's skin?

Baby's skin is much thinner than adult's, and lacks adequate barrier protection, any product with higher or lower pH levels will affect baby skin, and can lead to irritation or even infection. Our wipes have a pH level of 5.6, nearly the same as healthy baby skin which is pH 5.5, making it ideal to protect delicate skin from harmful bacteria.

Q: What makes BabyCozy Baby Wipes the right choice for your baby?

Our wipes are rich in 4 natural plant extracts to soothe skin irritation, calm redness and wards off infection. It can improve the general microenvironment of baby's skin, contributing to baby's better health.

Q: What does it mean that these wipes are plant-based?

Our wipes are made of 100% natural plant fiber, gentle and skin-friendly enough to care for baby's delicate and sensitive skin. You can rest assured that they don't contain any irritating chemicals.

Q: Is it easy to draw the wipe?

The crossed overlapping technique of our wipes allows you draw one wipe with one hand at one time.

Q: Are BabyCozy wipes safe to use on my baby's face and hands?

Yes. While specifically designed for diaper change cleanup, parents can be assured that our baby wipes are safe for use on other body parts, including the face and hands.

Q: Are BabyCozy wipes environmentally-friendly?

We only use 100% biodegradable plant fiber and we are approved by OEKO-TEX, PEFC, CFCC and other international third party credentials. They are natural baby wipes made responsibly with your baby and the environment in mind.

Q: How are BabyCozy wipes different from traditional wipes?

The main ingredient of traditional wipes is water. BabyCozy wipes not only contain water but natural plant extracts including coconut oil, chamomile extract, witch hazel extractand vitamin Eto soothe skin irritation, calm redness and wards off infection.In a nutshell, our wipes clean and nourish at the same time.

Shipping & Delivery

Q: How long will the order arrive?

A: The time frame of order delivery is divided into two parts:

● Processing time: 2 - 3 business days

● Shipping time: 5-15 business days (excluding weekends and holidays). For rural locations, allow up to 20 business days. Shipping rates subject to change.

Q: Where is my order?

A: Upon shipment, package tracking information is sent to the email address associated with your order. If you didn’t receive a tracking number, or the tracking seems inaccurate, please reach out to us at support@babycozy.com.

Q: My order never arrived. What should I do?

A: Please send an email to support@babycozy.com with your order number.

Q: My package was marked as delivered, why did I not receive anything?

A: Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest

USPS/FedEx delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait 2-3 business day, as the package could have been marked as delivered by mistake, and will arrive the following day.

Q: Where do you ship from and do you ship to my country?

A: Some orders from the United States will be sent from the US warehouse; it is also possible to ship from China (depending on whether the product is in stock in the warehouse)

Orders from other countries are sent from the Chinese warehouse.

If you have any questions, please communicate with us before placing an order.

Return policy

Q:What is your return policy?

A:You can check RETURN & EXCHANGE

Q:When will I see my refund?

A: After we receive your return at the warehouse, please allow up to 10 business days for the refund to be posted to your original payment method.

Get in touch

Have questions about your order, or a general enquiry?