SHIPPING INFORMATION
A.The time frame of order delivery is divided into two parts:
●Processing time: 2 - 3 business days
●Shipping time: 5-15 business days (excluding weekends and holidays). For rural locations, allow up to 20 business days. Shipping rates subject to change.

Ownership, Terms, and Risk
We will dispatch the order within two to three business days EXCEPT your pre-order(s). Please make sure your address details are correct as once the parcel is on its way we cannot redirect it. It is your responsibility to check and verify.
Notes:
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2)The shipping time does not include a 1-3 day processing period required to process your order from the date your order is placed and can take longer than the expected date due to an invalid address, the customs clearance procedures, or other causes.
3) Customs duty is paid by the customer

Check Your Order and Shipment
You can track your order after an email confirmation has been sent to you. You can easily check the order via the online tracking page.
Normally if the orders have been shipped out (you have received the tracking number or your order status is completed), your orders cannot be canceled.
COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfillment teams continue to send products daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.
Babycozy also handles all customer service and product returns. If you need assistance with anything, please visit our "Customer Service” section at the end of any page of our website.
 
Tel:1-855-322-1777
Email: Support@babycozy.com